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Users have the right to appeal any water service bill or delinquent notice. Water service bill appeals must be made in writing and received by the finance department within 10 calendar days from the date of billing. Delinquent notice appeals must be made within 5 calendar days from the date of the delinquent notice. All requests must contain the reason for the appeal and documentation supporting the appeal. No appeal shall apply to a delinquent notice if the original water service bill has been previously appealed.
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Utility bills are due on bill date; however, you have a grace period of 19 days to pay before late charges are accessed.
A 5% late fee will be applied to the total unpaid balance. A 1.5% per month interest charge will be applied on any unpaid previous balance and will continue thereafter until paid. The late charge will be applied on the 20th day after bill date if payment has not been received.
Service will be disconnected if payment is not received within 60 days of original bill date. A reconnection fee will be applied.
Reconnection fees are as follows:
1st Occurrence = $70.00 2nd Occurrence = $80.00 3rd Occurrence = $90.00 or $50.00 if qualify
Please ensure payment is made in person before 3 pm for same day service reconnection.
All extension requests must be received prior to final delinquent notice. Extensions may be granted to a user on a case-by-case basis, however, only up to 2 extensions per calendar year may be granted. Extension requests provide an additional 7 days from the scheduled shut-off date to pay past due charges and are non-negotiable. View the Extension Form (PDF).
Yes the City offers payment plans for qualified customers. Please refer to payment plan form for qualifications. Payment plan request must be received prior to FINAL delinquent notice. View the Payment Plan Request form (PDF).